You Can't Fix Problems
You Never Hear About
Capture silent feedback, recover upset guests, and turn every detractor into a lifetime promoter.
Trusted by operators who turned their silent problems into competitive advantages
The struggle is real
The Silent Feedback Crisis: Problems You Never See Coming
While you're relying on outdated feedback methods, upset guests are already walking away taking their customer lifetime value with them. Sound familiar?
96% invisible problems
Guest issues happen daily but never reach you through traditional feedback channels.
Too late to recover guest
By the time negative reviews appear or complaints surface, the damage is already done.
Reputation bleeds publicly
Problems become Google reviews and social media posts before you even know they happened.
Recovery opportunities lost
Every silent departure is a missed chance to demonstrate you care and to recover the relationship.
Revenue walking away
Each guest who leaves upset takes their customer lifetime value with them.
Silent departures are costing operators thousands in lost lifetime value
Turn Silent Departures Into Recovery Wins
Akira captures the 96% of feedback you're missing and turns every complaint into a chance to save the relationship.
- Capture real-time feedback from guests through simple touchpoints that actually get responses, not surveys they ignore.
- Collect
- Get instant notifications the moment a guest rates their experience below 4 stars, while you can still recover the relationship.
- Alert
- Follow up personally within hours, not days, to acknowledge the problem, make it right, and turn a silent detractor into a loyal promoter.
- Recover
AI-powered platform
How We Help You Hear Every Guest
Real-time feedback, instant alerts, immediate recovery opportunities.
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Create Stunning Surveys
- Design beautiful, mobile-optimized surveys that guests actually want to complete. Deploy instantly via QR codes, email, or kiosks across all your locations.
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Unify All Feedback Channels
- Automatically collect feedback from surveys, online reviews, emails, and apps. AI-powered sentiment analysis flags critical issues instantly so nothing falls through the cracks.
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Respond Faster Than Ever
- Monitor all online reviews from one dashboard. AI generates personalized response templates so you can address every review quickly and professionally.
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Streamline Your Google Business Listings
- Keep your Google Business information accurate and up-to-date across all locations. Manage hours, contact details, and business information efficiently from one central dashboard.
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Catch Issues Before They Escalate
- Akira AI monitors patterns and sends alerts when sentiment drops or complaints spike. Address problems before they become reputation crises.
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Get Insights, Not Just Data
- Skip the spreadsheets. Get instant insights into NPS trends, sentiment patterns, and performance comparisons across locations to make confident decisions.
- Ask Your Data Anything
- Simply ask "What's driving low scores at our downtown location?" or "Which themes are trending negative this month?" Akira's AI instantly analyzes your data and delivers clear, actionable answers.
The transformation
What Happens When Silent Departures Become Recovery Wins
While your competitors lose customers in silence, you'll be turning every complaint into a competitive advantage. Ready to stop losing guests in silence?
- Silent guests become vocal advocates, sharing their recovery stories and bringing new customers to your business.
- Problems get caught before guests give up, protecting thousands in customer lifetime value that would have walked away forever.
- Every location becomes a recovery machine, consistently saving relationships and building a reputation for caring about guests.
Real results
From Silent Departures to Vocal Advocates
"Akira has truly been a game changer for our operators and franchise partners. It not only allows us to connect with our guests and receive feedback more efficiently, but also helps us quickly get to the root issues and key themes in our operations."
Ready to Stop Losing
Guests in Silence?
